correctly completed Collision or Damage Report Form, including any police witness
statements or reports, to us within 48 hours after the Accident or theft.
11.3 You must provide us with all reasonable assistance (at our cost and reasonable direction) in
respect of any claim or action brought in respect of any Accident or theft of the Vehicle,
including attending court to give evidence, and tell us about any other insurance or other
claim that may be relevant to the claim.
11.4 You must not make any admission of liability, offer of compromise, payment, settlement,
waiver, release, indemnity or any other admission (other than a true statement made under
compulsion of law) in relation to an Accident or theft without our prior written consent. If a
claim has been approved by Mobility Mutual, you must comply with the important conditions
in the TripCover PDS or Between-Booking Cover PDS and in such cases, our rights under
this clause to consent to compromises, settlements, payments and the like which are made
by you, will only apply to the extent that any part of a claim is not paid by Mobility Mutual.
11.5 You must promptly give us any papers or other documents that you receive concerning an
Accident or theft and take reasonable steps to ensure that any other person who receives
any such papers or documents concerning the Accident or theft provides those papers and
documents promptly to us.
11.6 By entering into this Agreement, you consent to and authorise us and our Affiliates to obtain
copies of any police witness statements or reports made or able to be obtained by you in
relation to the Accident, theft of the Vehicle or police charges against you.
11.7 If a claim is lodged with Mobility Mutual for Trip Cover or Between-Booking Cover, you must
report to Mobility Mutual in accordance with important conditions in the Trip Cover PDS or
Between-Booking Cover PDS (as relevant). Carshare Support is permitted to seek
information about an Accident, theft or to assess a claim on behalf of Mobility Mutual if a
claim is lodged with Mobility Mutual. Where Carshare Support requests information acting
on behalf of Mobility Mutual, you agree to share it for the purposes of assessing a claim
under your Trip Cover or Between-Booking Cover.
11.8 Upon any warning lights or messages becoming illuminated or displayed in the Vehicle, or if
you become aware of any mechanical fault with the Vehicle, you must as soon as
reasonably practicable stop driving, park the Vehicle where safe to do so and contact us or
the Roadside Assistance service. You must not, recommence driving the Vehicle unless
directed to do so by us, the Owner of the Vehicle, or the Roadside Assistance service. If
there is a dispute between a Borrower and the Owner as to whether Damage and Loss was
caused by the Borrower’s failure to properly attend to warning lights or by an underlying
mechanical issue, we may (but are not obliged to) assist with investigating the cause of the
issue, and allocate the reasonable costs of such investigation, in accordance with the
Damage Policy.
11.9 If a Vehicle suffers a mechanical fault or breakdown while you are driving it, you must:
(a) report it to us by phone and also call the Roadside Assistance provider; and
(b) wait with the Vehicle until Roadside Assistance attends the Vehicle.
11.10 If there is a mechanical issue at the start of a Booking prior to you commencing driving, you
must call us to report the issue.
11.11 You must not, for the benefit of the Owner, attempt to jump start the Vehicle, or use the
Vehicle to jump start any other vehicle.
11.12 Roadside Assistance charges as set out in the Fee Schedule will be passed through to the
Member who, in our reasonable opinion, is responsible for the need for the callout.